Welcome to Lensboo.com! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from Lensboo.com, you agree to comply with and be bound by the following terms. If you do not agree, please do not use our website.
1. General Information
Lensboo.com is an online store specializing in eyewear, including contact lenses, prescription glasses, and sunglasses. Our products and services are available only to individuals who can form legally binding contracts.
2. Account Registration
- You may need to create an account to place an order.
- You are responsible for maintaining the confidentiality of your account credentials.
- Lensboo.com reserves the right to refuse service, terminate accounts, or cancel orders at our discretion.
3. Product Information & Pricing
- We strive to ensure product descriptions and prices are accurate. However, we do not guarantee that descriptions, pricing, or other content are error-free.
- Lensboo.com reserves the right to change product prices and availability without notice.
4. Orders & Payment
- By placing an order, you agree to provide accurate payment and billing information.
- All payments must be made through approved payment methods listed on our site.
- We reserve the right to cancel or refuse orders at our discretion.
5. Shipping & Delivery
- Shipping times vary based on location and availability.
- Lensboo.com is not responsible for delays caused by third-party shipping carriers.
- Customers are responsible for providing accurate shipping information.
6. Returns & Refunds
- 1. Product Inspection at Delivery
All products must be checked in front of the delivery person at the time of delivery.
If you notice any damage, defect, or incorrect product, you can return it immediately by paying the delivery charge.
For orders paid online, refunds will be processed within 48 hours after we receive the returned product.
Lensboo is not responsible for any damage, defect, or issue found after the product has been accepted by the customer.
2. Prescription Lens Policy
If the eyewear has custom prescription lenses fitted, the lens price must still be paid by the customer if they decide to return the product during delivery.
In case of a replacement request, the lens cost will be excluded from the refund or price adjustment, and only the frame value will be considered.
3. Replacement Policy
If there is no issue at delivery and the customer later wishes to replace the product, they can request a replacement within 7 days of receiving the order.
The replacement must be for another product of equal or higher value (price differences and delivery charges apply).
4. Conditions for Returns & Replacements
Products must be unused, undamaged, and in their original packaging.
Proof of purchase is required.
5. Refund Process
Approved refunds for online payments will be issued to the original payment method within 48 hours.
7. Prescription Verification
- Customers purchasing prescription eyewear must provide a valid prescription from a licensed optometrist.
- We reserve the right to verify prescriptions before processing an order.
8. Limitation of Liability
- Lensboo.com shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.
- We do not provide medical advice—customers should consult an eye care professional before purchasing eyewear.
9. Intellectual Property
- All content on Lensboo.com, including text, images, logos, and trademarks, is the property of Lensboo and may not be used without permission.
10. Privacy Policy
- Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
11. Governing Law
- These Terms and Conditions are governed by the laws of Bangladesh. Any disputes shall be resolved in the appropriate courts of that jurisdiction.