Lensboo Eyewear Return & Replacement Policy
At Lensboo, we value customer satisfaction and strive to ensure every purchase meets your expectations. Please read our return and replacement policy carefully before making a purchase.
1. Product Inspection at Delivery
- All products must be checked in front of the delivery person at the time of delivery.
- If you notice any damage, defect, or incorrect product, you can return it immediately by paying the delivery charge.
- For orders paid online, refunds will be processed within 48 hours after we receive the returned product.
- Lensboo is not responsible for any damage, defect, or issue found after the product has been accepted by the customer.
2. Prescription Lens Policy
- If the eyewear has custom prescription lenses fitted, the lens price must still be paid by the customer if they decide to return the product during delivery.
- In case of a replacement request, the lens cost will be excluded from the refund or price adjustment, and only the frame value will be considered.
3. Replacement Policy
- If there is no issue at delivery and the customer later wishes to replace the product, they can request a replacement within 7 days of receiving the order.
- The replacement must be for another product of equal or higher value (price differences and delivery charges apply).
4. Conditions for Returns & Replacements
- Products must be unused, undamaged, and in their original packaging.
- Proof of purchase is required.
5. Refund Process
- Approved refunds for online payments will be issued to the original payment method within 48 hours.